Privacy Policy.

1. Who we are

Unique-E-Solutions (“UES”, “we”, “us”, “our”) is an engineering services firm building artificial-intelligence integrations into business systems. We have been engineering production software since March 2006. Our principal place of engineering is Visakhapatnam, India. We maintain a business-development presence in Stanford, California, United States. Our contact address for any privacy matter is info@uniqueesolutions.com.

2. Scope of this policy

This policy applies to (a) visitors to this website, (b) individuals who contact us through any form on the site, including the contact form, the AI readiness assessment form, and the interactive AI demonstration, (c) representatives of organisations that engage us for services, and (d) authorised users of any integration we operate on behalf of a client with a third-party platform.

3. What data we collect

3.1 Information you provide

When you contact us, request an assessment, or submit content to our interactive tools, we collect the information you give us — typically your name, work email address, company name, role, country, the subject of your enquiry, and any free-text description you choose to include.

3.2 Information collected automatically when you visit the site

When you visit this site we automatically receive information your browser sends, including IP address, user-agent string, referring URL, time of visit, and the pages you view. We use a small number of strictly-necessary technical mechanisms to operate the site (for example session and security cookies) and aggregate analytics to understand which pages are read. We do not run advertising or behavioural-tracking pixels.

3.3 Information you authorise us to access on third-party platforms

Where a client engages us to integrate AI with a third-party platform — for example a customer-relationship-management system, an email-marketing system, a support or helpdesk tool, a document-processing system, an identity-provider service, a social or business-page service, or a cloud-storage provider — we access the data the client account owner explicitly authorises us to access. The categories of data accessed are scoped to the engagement and are documented in the engagement agreement and any applicable Data Processing Addendum. We do not use credentials or access tokens issued under those integrations for any purpose other than the operation the client has commissioned.

4. Why we collect this data (legal basis)

We process personal data on one or more of the following lawful bases:

• Performance of a contract — when we deliver an engagement to a client and the data is necessary to provide the service.
• Legitimate interests — for ordinary business operation of this website, security monitoring, fraud prevention, and responding to enquiries you initiate. We weigh these interests against your rights and only proceed where the balance favours processing.
• Consent — where you actively submit information through a form, you are consenting to our using that information to reply to you. You can withdraw consent at any time by writing to info@uniqueesolutions.com.
• Legal obligation — where we are required by applicable law to retain or process certain records (for example tax, audit, or anti-money-laundering retention).

5. What we do not do

• We do not sell personal data.
• We do not use this website or any operated integration for advertising, ad targeting, billing, or payment processing.
• We do not train AI models on client data without explicit written consent from the client.
• We do not transfer personal data to third parties for their own marketing purposes.
• We do not knowingly collect data from children under 16. If you believe we have, please contact us and we will delete it.

6. How we share data

We share data only as necessary to deliver our services and only with parties that are bound by appropriate confidentiality and data-protection obligations. The categories of recipients are:

• Infrastructure providers we use to host the site and the integrations we operate — cloud-compute, object-storage, content-delivery, email-delivery, error-monitoring, and analytics providers. Where these providers process personal data on our behalf, they do so under written processor terms.
• Third-party platforms a client has authorised us to integrate with. The data flows are controlled by the client’s account-owner authorisation and the specific permissions granted to that integration.
• Professional advisers — lawyers, accountants, auditors — under their own professional confidentiality obligations.
• Authorities — where required by applicable law, court order, or to defend our legal rights.

7. Where your data is stored

Our infrastructure runs in regions that the engagement specifies. By default we host the website and our internal operations in regions inside the European Union and India; client integrations are deployed to the region the client selects. Where personal data of European Economic Area or United Kingdom residents is processed outside the EEA or UK, we rely on Standard Contractual Clauses or equivalent transfer mechanisms approved under the applicable law.

8. How long we keep data

We keep personal data only as long as we need it for the purpose for which it was collected, or as required by law. Typical retention periods:

• Contact and assessment form submissions: up to 24 months, then deleted unless an engagement has commenced.
• Engagement records and contracts: for the duration of the engagement plus the applicable tax and audit retention period in our jurisdiction.
• Server logs and security records: typically 30 to 180 days, longer if required for an active security investigation.
• AI demonstration submissions: retained transiently for processing and short-term operational review, then deleted within 90 days.
• Data accessed under a client integration: not retained by us beyond what the engagement requires; the client’s own platform remains the system of record.

9. Your rights

Subject to applicable law in your jurisdiction, you have the right to:

• Know what personal data we hold about you.
• Access a copy of that data.
• Correct data that is inaccurate or incomplete.
• Delete data — instructions in our Data Deletion page.
• Restrict or object to processing in certain circumstances, including direct marketing (we do not engage in direct marketing, but the right exists).
• Withdraw consent where processing is based on consent.
• Receive your data in a portable format where applicable.
• Lodge a complaint with the data-protection authority in your jurisdiction. We would prefer the opportunity to address your concern first — please write to us at info@uniqueesolutions.com.

10. Cookies and similar technologies

This site uses a small number of cookies and similar storage mechanisms for technical operation: session, preference, and security (for example, anti-CSRF). We do not use third-party advertising cookies, tracking pixels, or cross-site profiling. Aggregate analytics, where used, are configured to avoid collecting personally-identifying information beyond what is strictly necessary to measure traffic.

11. Security

We use industry-standard administrative, technical, and physical safeguards to protect personal data, including transport encryption (TLS), at-rest encryption where appropriate, access controls scoped to the minimum necessary, audit logging on production systems, and regular security review. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but we engineer for it deliberately and we report material incidents within the timeframes required by applicable law.

12. Data accessed through third-party platform integrations

Where we access data on a third-party platform under a client’s express written authorisation, we act as a data processor for that client (who is the controller). The categories of data, purposes, and retention are scoped by the engagement agreement and any Data Processing Addendum. Examples of data we may access (depending on the platform and the engagement) include account or page identifiers, names, posts or records the account holds, engagement metadata, and messages where messaging permissions have been authorised. We do not use this data for any purpose outside the engagement, do not retain it beyond what the engagement requires, and do not use it for advertising, ad targeting, billing, or payment processing.

13. International users

This site is operated from India and the United States. If you visit it from outside these regions, your information will be transferred to and processed in these locations. By using this site you consent to that transfer, subject to the safeguards described above and to the protections available under applicable law in your jurisdiction.

14. Changes to this policy

We may update this policy from time to time. The current version is always available at the URL of this page. The “effective from” date near the top reflects the latest revision. Where the change is material, we will use reasonable means to bring it to your attention — for example a notice on the site or an email to the primary contact for an active engagement.

15. How to reach us

For any privacy question, request, or complaint, write to info@uniqueesolutions.com. To request deletion of data, follow the steps in our Data Deletion Instructions. For our broader terms, see our Terms of Service.

This document is provided in plain English for clarity. It does not constitute legal advice. For advice on how this policy applies to your particular situation, please consult qualified counsel in your jurisdiction.